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I hate our Petsmart!!!

PostPosted: Fri Jul 26, 2013 3:09 am
by Chickadee
I only went in there today to follow up on the condition of their snails. Two weeks ago when I was there they had some gouramis in with the snails and were picking at them. All the snails were holed up and not moving. I wrote the corporate office a letter and they responded that they would notify the store of the situation and were sorry for my inconvenience :roll: I wanted to see if they moved the fish. The fish were gone and it looked like they stuck a plastic plant in there (I also told them the snails had nowhere to hide from the fish). Thinking at least they were making an effort, I thought I'd buy a few snails. So I flag the clerk over, she was less than thrilled. She dunks a big net into the tank and starts knocking the other snails out of the way with it to get to the one I wanted. Since they weren't very active, they were bouncing in all directions. I told her to please be careful. She ignored me. I asked if I could pick the snails out myself and she said I wasn't allowed. She continued to dunk out the other snail, being very rough. I told her again to be careful and she said it wouldn't hurt them. I told her "yes, it could. It could chip their shells. " She then started copping an attitude and asked if I wanted anything else. I chose a few more snails from another tank, and she again used the net roughly - out of spite I'm sure, and was sloshing water all over the floor. I think she might've netted up a tetra in her rage, the poor thing.

So I get the snails home, and after letting the bag rest in the water for awhile I take them out. The blue snail had a huge hole in its shell!

I don't know if it happened when she netted it or not, but it sure looks like a fresh hole to me. I didn't see any shell pieces in the bag so it didn't happen on the way home. At first its tentacle was poking out for a bit. Then it was inactive. I madly started researching patching holes on here and realized I had to give it a try. I used eggshell and crazy glue, and coated it with nail polish. I let it dry as long as I dared, because it had been out a long time already. I just put it back in the tank a few minutes ago. It's still very far up in its shell. I'm worried it won't make it. I did the best I could.

I took pictures and I'm going to write Petsmart's corporate office again tomorrow. I'm done with that store for good. We have no LFS in town either, so I'll have to buy stuff online from now on. Why did I go in there? :toomuch:

I just had to vent. Please think good thoughts for the poor little snail.

Re: I hate our Petsmart!!!

PostPosted: Fri Jul 26, 2013 4:04 pm
by snapple
Good on you for following up. Even with large chains, individual stores can do a good job if customers demand it. When is comes to bad livestock handling I try to take names so I can be specific. I don't care about people having an attitude or throwing around products. But only gentle people should work with animals. I have no sympathy for rough handling.

Re: I hate our Petsmart!!!

PostPosted: Sat Jul 27, 2013 3:59 am
by Chickadee
Thank you snapple, and I couldn't agree more. I've seen this girl working in there before - she has no people skills at all - but I blame management more than anything. It's a lousy store, always low on inventory and smelly. In my letter I'm including photos showing 3 out of the 4 snails I bought all having chipped shells. Sure... banging a net against them and knocking them around doesn't hurt them one bit! :angry:

Re: I hate our Petsmart!!!

PostPosted: Mon Jul 29, 2013 5:29 pm
by Valiance
Thats why in my town i go to petco and when i got my mystery snail they just gentley took it out with there hands.Also the workers there actually know what there talking about.