Hey,
You know I have found that most LFS are not well educated on fish and their behavior. Unfortunately, all we can do is TRY to educate, and hope that it sinks in. That was a very bad mistake, and one that most fish hobbyists should know. At least he recognized it as a mistake, some people that work in LFS around here, they just insist that beacause they have the shop name on their shirt that they know better than the more experienced hobbyists that frequent their stores

. Not to mention that most people that look into the snail tanks think of them as throw away pets, and don't really care wether or not they survive to complete a sale. Alas, that's why when people like you, and I'm sure everyone on this board, go in and try to explain things like this, they look at us like we are NUTS!!!
okay, I'm done now
James